Michael Stewart Returns Policy

We hope you love your purchase, but we know sometimes it just doesn't work out and that's OK. Should you wish to return the item, you can.

My Order Is For A Christmas Gift

From Black Friday week we extend our returns policy, to help ease the stress of the festive period.

If it isn't the perfect gift, we will accept your goods back up until Wednesday 8th January 2020 for an exchange or a credit note.

As long as the item complies with our returns t&cs and all the labels are attached and the item is in a resalable condition.

For more information on our Christmas returns policy click here

I'm A UK Customer. How Do I Return Something To You?

You can return your item back to us within 14 days of receipt for a full refund or an exchange. (Just make sure your item(s) are in their original resalable condition) 

Just fill in the supplied return form, please make sure you fill in all the important details like your name/order number and whether you would like a refund or an exchange. We can not process your return without this crucial information.

If you are lucky enough to live in Yorkshire you can return the item to our Selby store, and the refund/exchange can be processed that day.

If not, just parcel the item(s) back up, with the filled in return form to our returns department, via a tracked & signed for service. It is up to the customer to cover the returns postage costs.

During busy sale periods it can take up to 10 working days for your return to be processed.

What Is Your Return Address?

Our return address is:

Returns Department
Michael Stewart Menswear
9-13 Brook Street
Selby
North Yorkshire
England
YO84AL

Please use send the item(s) back to us via a tracked service within 14 days of receipt. For peace of mind please keep a copy of the postal receipt.  

Please note the label provided in your parcel is just an address label, we do not currently offer a pre paid return label.

I Need A Different Size?

If you need an exchange please get in contact with us on 01757 703139 or sales@michaelstewart.co.uk and we will check if we have your requested size in stock, and we will remove it from the system to prevent it being sold online or on the shop floor.

Please send the original item(s) back on a tracked service, with the original labels attached within 14 days of receipt, and the returns form filled in with the exchange box ticked and the new size requested.

We will send out your new size back out to you free of charge to your UK shipping address. Please be aware with international exchanges we may contact you to cover a proportion of the carriage fee.

UK Returns Form

Misplaced your returns form? No problem, just save the below form and print it out.
Don't own a printer? Just pop a hand written note in your parcel stating your name, order number, the item you are returning and whether you would like a refund, exchange or credit note.

Have You Got My Order Back?

If you have sent your order back via the recommended tracked service you can keep an eye on it throughout its journey, via the tracking number the courier would of provided you. 

If you have traced the parcel and it has been signed for at our address, please be patience during busy periods as it can take up to 10 working days for us to process your return. 

If you need to contact us to see if your parcel has made it back to us, please write your postcode/order number on the back of the parcel, therefore making it easier for us to locate it if we have a backlog to work through.

We will try our hardest to work through them as fast as possible, and we shall email you as soon as the refund/exchange/credit note has been processed. 

When Will The Funds Appear Back In My Account?

Any refund will be automatically issued to the payment you used to place the original order. This typically takes 3-5 working days in the UK, depending on your payment method issuer.

Please be aware Michael Stewart Menswear can not speed up this process, this is down to your bank.

I Am Past My 14 Days Return Period, Help?

If life gets in the way and you don't manage to get the goods back to us within the 14 day period, you will be offered either a refund or a credit note.

If you are issued a credit note by Michael Stewart, you will receive a email from the returns department to the original email address provided on the order.

In that email will include the details needed to claim your credit note. It will be issued to your account (if you do not have an account we will set one up for you with the email address provided). Your credit note will be valid for one calendar year. Once you have chosen your replacement item, just log in and at the basket stage your credit note will automatically deduct the value from your shopping bag.

If you have any issues with your credit note please don't hesitate to contact our sales team on 01757 703139 or sales@michaelstewart.co.uk 

My Order Is For A Christmas Gift

From Black Friday week we extend our returns policy, to help ease the stress of the festive period.

If it isn't the perfect gift, we will accept your goods back up until Wednesday 8th January 2020 for an exchange or a credit note.

As long as the item complies with our returns t&cs and all the labels are attached and the item is in a resalable condition.

For more information on our Christmas returns policy click here

What Are The Terms & Conditions Of The Item(s) Return State?

The item(s) must be in a perfect, resalable with condition with all the original labels and tags attached

Footwear must be tried on carpeted surfaces, to prevent scratches or scuffs to the soles. Do not damage the brand's product box, do not apply adhesive tape or labels directly to the product shoe box.

Michael Stewart Menswear can not accept returns on underwear or swimwear for hygiene reasons. Please contact us if you need precise measurements for any item.

The Item I Have Received Is Defective

In the rare occasion that the item(s) you receive is damaged during transit or is a manufacturing fault, please get in touch with ourselves on 01757 703139 or sales@michaelstewart.co.uk 

In most cases, you will need to return your item(s) for assessment by our returns department. If you are a UK customer please send the item back via a tracked service, please keep the receipt of postage costs, as this will be refunded by ourselves if the item(s) is deemed faulty. If you are an international customer please contact the team via email for advice on how to return the item(s).

Once the item has reached our returns team, they will inspect the item(s) to determine the cause of the fault and weather you are entitled to a repair, refund or exchange. Please be aware that in some cases, the item(s) may have to be sent back to the manufacturer overseas. 

Please be aware in some cases we may no longer have the style you purchased in stock available, so a credit note may be issued.

Goods are classified as faulty if they have a genuine manufacturing fault (deemed so by the brand) within the six months since the purchase, or they are received damaged. Please note if the item(s) has been damaged through wear and tear they will not be accepted.

In some cases if the damage/fault occurs after the period of 6 months we may be able to resolve the matter with the manufacturer, please be aware that these matters will be dealt with on a case by case basis, and Michael Stewart cannot accept any responsibility.

I Am A International Customer, How Do I Return My Order?

You can return your item back to us within 21 days of receipt for a full refund or an exchange. (Just make sure your item(s) are in their original resalable condition) 

Just fill in the supplied return form, please make sure you fill in all the important details like your name/order number and whether you would like a refund or an exchange. We can not process your return without this crucial information.

Just parcel the item(s) back up, with the filled in return form to our returns department, via a tracked service. It is up to the customer to cover the returns postage costs.

Please mark the parcel as a return. Failure to do this will result in import duties being removed from the amount refunded, at the customers expense.

During busy sale periods it can take up to 10 working days for your return to be processed.

If you have any questions pop us an email across to sales@michaelstewart.co.uk

International Returns Form

Misplaced your returns form? No problem, just save the below form and print it out. 
Don't own a printer? Just pop a hand written note in your parcel stating your name, order number, item you are returning and whether you would like a refund, exchange or credit note.

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