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International Taxes, Customs & Right of Withdrawal

EU Taxes, Customs & Right of Withdrawal

Update for Italy: All Duties & Taxes Collected at Checkout

For orders shipped to Italy, we now calculate and collect all applicable import VAT and customs duties directly at checkout. This means your order is shipped with all fees paid in advance—there will be no additional charges to pay the courier before delivery. The total you see at checkout is the final price.

Rest of the EU (excluding Italy):

Orders to all other EU countries are shipped on a DAP (Delivered at Place) basis.

Orders shipped from the UK to customers within the European Union are subject to import VAT at the VAT rate applicable in the destination country.

All orders are shipped on a DAP (Delivered at Place) basis. This means:

  • Import VAT and any applicable customs duties are payable by the customer.
  • Payment must be made directly to our delivery partner, DHL, before your order can be delivered.
  • DHL will contact you before delivery to arrange payment of any charges due.

At checkout, product prices are shown excluding EU import VAT. An estimate of the VAT and any applicable duties will be displayed at checkout for guidance. These charges are collected by DHL prior to delivery.

Please note that the final amount payable may include:

  • Import VAT at your local rate (determined by the country where your shipment clears customs).
  • Any applicable customs duties.
  • A customs clearance or handling fee charged by the courier.

EU Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving a reason.

The 14-day withdrawal period begins on the day you (or a person nominated by you) receive the final item in your order.

You may exercise your right of withdrawal by completing our online Withdrawal Form or by sending us a clear statement of your decision to withdraw before the withdrawal period expires.

Our online Withdrawal Form is available here:

https://www.michaelstewart.co.uk/pages/withdrawal-form

For any questions regarding customs charges, VAT or your right of withdrawal, please contact us at sales@michaelstewart.co.uk.

Changes to US Shipping

Update for the USA: All Duties & Tariffs Collected at Checkout
To make shopping with us as seamless as possible, we now calculate and collect all duties, taxes, and tariffs for orders shipped to the USA at checkout. You will no longer need to pay DHL before delivery.

Terms & Conditions of International Orders

Michael Stewart Menswear Ltd has no control over import duties, VAT, or customs charges.

Exact charges vary by country and are set by your government, not by us.

DHL’s systems will estimate these fees at checkout, but the final amount is confirmed by customs.

The amount you pay to Michael Stewart Ltd at checkout is only for the item(s) and shipping.

Important:

The customer is fully responsible for any parcels returned due to unpaid customs charges.

If a parcel is returned, we will deduct postal fees, return shipping costs, customs charges, and handling fees from any refund.

Placing an order with us means you accept these terms.