Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to return the item to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our full returns policy can be found here: www.michaelstewart.co.uk/pages/returns-policy
You can always contact us for any return questions at sales@michaelstewart.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as underwear, face masks and swimwear. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
If the sizing or fit isn't quite right, that's not an issue. We offer two options if you're looking to exchange.
- Re-purchase the alternative garment or size and return the incorrect item for a refund following the above steps. Once back we will issue a full refund.
- Return the item and mark on the return that you'd like an exchange. Clearly mark which size and style you require. Please note we cannot guarantee stock availability with this method. We suggest using option 1 to ensure you get the items you want in the quickest time frame.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@michaelstewart.co.uk.
If life gets in the way and you don't manage to get the goods back to us within the 14 day period, you will be automatically issued with a credit note.
You will receive an email from the returns department to the original email address provided on the order.
The email will include the details needed to claim your credit note. It will be issued to your account (if you do not have an account we will set one up for you with the email address provided). Your credit note will be valid for two calendar years. Once you have chosen your replacement item, just log in and at the basket stage your credit note will automatically deduct the value from your shopping bag.
If you have any issues with your credit note please don't hesitate to contact our sales team on 01757 703139 or sales@michaelstewart.co.uk